Constructs

Codes of items

Factor loading

Average variance extracted

Composite reliability

Switching cost

proc

0.68^***

0.59

0.81

fina

0.76^***

rela

0.85^***

Repurchase intention

rep1

0.68^***

0.62

0.83

rep2

0.85^***

rep3

0.81^***

Satisfaction

sat1

0.68^***

0.65

0.88

sat2

0.79^***

sat3

0.90^***

sat4

0.85^***

Three-factor one-order correlation model

χ² = 54.45, df = 32, p = 0.008, RMSEA = 0.045, CFI = 0.99, RMR = 0.023, GFI = 0.97, AGFI = 0.95